At Eliot Trips, we are committed to ensuring that your orders are delivered safely, reliably, and on time. This policy outlines how we handle all deliveries under our Cash on Delivery (COD) service.
Order Processing
- Orders are processed within 1 to 2 business days after confirmation.
- You will receive a confirmation message once your order has been successfully placed and is being prepared for shipment.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeline
- Delivery is usually completed within 5 to 10 business days, depending on your location.
- Remote or hard-to-reach areas may take slightly longer.
- While we strive to meet delivery timelines, unexpected delays (e.g., weather conditions, courier issues, or transport disruptions) may occur. We appreciate your patience and understanding in such cases.
Cash on Delivery (COD)
- Only Cash on Delivery (COD) is accepted for all orders.
- Customers must pay the full order amount in cash directly to the delivery personnel.
- Please ensure you have the exact amount ready at the time of delivery, as couriers may have limited change.
Delivery Guidelines
- Deliveries are made to the address provided at checkout. Please double-check your details to avoid delays.
- A valid phone number is required to coordinate the delivery.
- If the courier is unable to reach the customer after multiple attempts, the order may be canceled.
- Refused or failed deliveries may affect your ability to place future orders.
Order Tracking
- While we do not currently offer live tracking, updates on the shipping status can be requested by contacting us.
Damaged Packages
- If your package appears damaged at the time of delivery, please inform the delivery personnel and report the issue to us immediately.
- We recommend taking photos of the package before opening it if it looks tampered with or damaged.
Incorrect or Missing Items
- If you receive the wrong item or something is missing from your package, please contact us within 3 days of delivery. We will investigate and resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions or concerns, you can reach out to us at [email protected]. Our support team is ready to assist you.