Welcome to Eliot Trips. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before using our services.
1. Orders
All orders are subject to availability and confirmation. Once you place an order, you will receive a confirmation message with the details. We reserve the right to cancel any order due to unforeseen issues, such as stock unavailability or logistical challenges.
2. Payment
We only accept Cash on Delivery (COD) as a payment method. Customers are required to pay the full amount in cash at the time of delivery. No other payment options are supported at this time.
3. Delivery
Orders are typically processed and delivered within 5 to 10 business days. Delivery times may vary depending on location, availability, and other external factors. Delays will be communicated whenever possible.
4. Refunds
Refunds are only available in cash and will be processed under the following conditions:
- The item was damaged or defective upon delivery
- The wrong item was delivered
- The item was not delivered at all
To request a refund, you must contact us within 3 days of delivery. After reviewing your claim, we will provide instructions for return and refund (if applicable). Cash refunds will be issued after we confirm the returned item.
5. Returns
Returns are only accepted in cases where the product was incorrect, defective, or damaged. Returned items must be in their original condition and packaging.
6. Customer Responsibilities
Customers are responsible for providing accurate information, including delivery address and contact details. Any failure to deliver due to incorrect information will not be the responsibility of Eliot Trips.
7. Modifications to Terms
Eliot Trips reserves the right to update or modify these terms at any time without prior notice. Changes will be effective once posted on our platform.
8. Contact
If you have any questions or concerns regarding these terms, please contact us at [email protected].